Our over-riding and un-changing aim is to maintain a safe and secure service of goods to the village, but drastic times call for drastic measures, and so with immediate effect the following adjustments will be made:
1) The shop will only be open for “normal” sales between 9 and 11am each day, including Saturday, for only one customer at a time in the shop, as long as current restrictions apply. Please queue on the drive, at a safe distance from others until you are called. We can now only accept payment by card, as we are no longer able to handle cash.
2) After 11am our volunteers’ time will be taken up with making up customers’ orders, and phoning them for card payments once the amount is known. Part of that involves repeating down the phone, card and security code numbers and we could not do this securely with customers in the shop.
3) Our main means of supply will be via our ordering system. You can place orders by phone (01363 866308)(if the line is busy you will be able to leave your name and telephone number on our BT 1571 line and we will call you back once the line is clear); by e-mail (cfcommunity firstname.lastname@example.org); or by completing an order form, which are available in the dispenser unit outside the shop next to the green mail box (and you may receive an order form with your previous delivery). Fill out the order and post it in the green mail box at the shop. All orders placed before 1pm will normally be delivered the same day. Orders placed after that time will normally be delivered the following day. We cannot deliver on Saturdays. You can also order for yourself to collect. Your orders will be made up in the shop, entered through the till, and we will phone you with theamount to be pre-paid by card. Please have a box or large bag available by your front door into which our volunteer can unload your goods.
We are profoundly grateful to Kevin, our shop manager, and every one of our volunteer staff, not to mention a veritable army of delivery volunteers, who will be ensuring that your shop continues to serve the village and outlying areas, throughout the current crisis.